All return requests will be emailed a prepaid shipping label within 24 hours Monday - Friday. Customers requesting refunds for their returns will have the flat rate shipping fee of $6 deducted from their total refund amount.
Customers who wish to use their own shipping method for returns are welcome to do so. Please be sure to include your RA# on the front of your package. A trackable shipping service is highly recommended.
Once return package has been received, please allow 5-7 days for processing. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be credited back to original payment method. Refunds to debit/credit cards may take an additional 5-7 days to process depending on your bank. Paypal refunds go through immediately. You will receive an email notifying you of your refund once completed.