Returns

RETURN POLICY
If you are not completely crazy about your purchase please read on. 
  • Items must be returned within 21 days of purchase date.
  • Items must be unused and in the same condition that you received it.  This means the item must be in brand new unworn, unwashed condition with hangtags and with no stains or odors (good or bad). All hardware must be in tact and functioning (buttons, zippers, etc).
  • All jewelry, eyewear, hats, belts, keychains, hair accessories, and decorative accessories are final sale.
  • All discounted and sale items are final sale. 
  • Free returns on store credit returns - U.S. customers only.
  • Return shipping for refund of full value in original payment method is to be covered by customer.
  • At this time we do not accept exchanges. You may return your item(s) for free and receive store credit and repurchase the exchange item you want with your store credit.  
  • Returns must be received by 30 days of purchase date for store credit. 

RETURN INSTRUCTIONS

If you believe you meet our return criteria please click here to begin the return process.

Customers who would like to return their item(s) for store credit will be emailed a prepaid shipping label once return request is received. Customers should consider using a trackable shipping service or purchasing shipping insurance through the USPS. We don’t guarantee that we will receive your return package and are not liable for lost postage. 

Please be sure to include the provided RA# on the front of your return package. 

Return packages are to be shipped to the following address:

Frankie Phoenix
RA#
120 E 8th st STE 511 
Los Angeles, Ca 90014 
 

RETURN PROCESS

Once return package has been received, please allow 5-7 days for processing. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be credited back to original payment method. Returns received after 21 days will be refunded through store credit. Refunds to debit/credit cards may take an additional 5-7 days to process depending on your bank. Paypal refunds go through immediately. You will receive an email notifying you of your refund once completed. 

Effective 1/10/2017